Tesla88 Privacy Policy for Malaysian Players

Introduction and Scope

This Privacy Policy applies to personal information processed when you visit Tesla88, open or use an account, communicate with support, make a deposit or withdrawal, claim a promotion, or place a casino or sports wager. It covers information processed through the website, cashier, casino lobby, sportsbook, live support, and related Tesla88 services.

By using Tesla88, you acknowledge the practices described in this Policy. This Policy should be read with the Terms & Conditions. It does not override rights that cannot lawfully be excluded under applicable data-protection requirements. Tesla88 is intended only for eligible adults aged 21 and above.

Information We Collect

Tesla88 collects information necessary to provide secure gaming and payment services. The categories collected depend on how you interact with the platform and which features you use.

• Registration information: name, date of birth, username, password credentials, phone number, email address, residential details, and preferred language.
• Identity and verification information: identification documents, photographs, proof of address, age confirmation, and verification results.
• Financial information: deposit and withdrawal amounts, transaction references, payment-method details, bank or e-wallet identifiers, and cryptocurrency transaction records.
• Gaming activity: casino sessions, slot activity, live dealer participation, sports selections, odds, stakes, outcomes, bonuses, and account balance history.
• Technical information: IP address, browser, operating system, device identifiers, approximate location, login timestamps, and security-event data.
• Communications: Live Chat transcripts, support requests, complaint details, survey responses, and correspondence with Tesla88.

How We Collect Information

Tesla88 receives information directly from you when you register, update account details, complete identity checks, select deposit limits, contact support, or submit a payment request. We also generate information automatically as you browse games, place wagers, sign in, or use account tools.

Information may also be received from payment processors, identity-verification providers, fraud-prevention services, game studios, sportsbook data suppliers, and legally authorised sources. For example, an FPX or DuitNow transaction may provide Tesla88 with a confirmation reference and account-holder information needed to match the payment.

Purposes of Data Processing

Tesla88 processes personal information for specific and legitimate operational purposes, including:

• Creating, administering, securing, and supporting player accounts;
• Confirming identity, age, location, and payment-method ownership;
• Accepting deposits, settling wagers, and processing withdrawals;
• Providing slots, live casino games, EPL, Liga Super Malaysia, UFC, football, and other betting markets;
• Detecting fraud, collusion, account sharing, bonus abuse, money laundering, and unauthorised access;
• Applying deposit limits, cooling-off periods, self-exclusion, and other responsible gaming controls;
• Answering support enquiries, investigating complaints, and resolving disputes;
• Maintaining platform performance, analysing service reliability, and improving the Tesla88 user experience;
• Complying with licensing, accounting, tax, security, and lawful disclosure requirements.

Tesla88 does not sell personal information as a commercial data product. Information is not used for unrelated purposes without an appropriate basis or further notice.

Legal Grounds for Processing

Depending on the context, Tesla88 processes information because it is necessary to perform the player agreement, comply with a legal or regulatory obligation, protect legitimate interests, establish or defend legal claims, or act with the player's valid consent.

Legitimate interests may include account security, fraud prevention, service improvement, network protection, complaint handling, and responsible gaming monitoring. Tesla88 considers the potential effect on players before relying on legitimate interests and applies proportionate safeguards.

Where processing depends on consent, you may withdraw that consent for future processing. Withdrawal does not affect processing already completed lawfully and does not override records that Tesla88 must retain for legal, security, or dispute purposes.

Payments, KYC, and Financial Records

To process MYR deposits and withdrawals, Tesla88 may handle payment information connected with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or another supported method. Tesla88 ordinarily receives transaction references and ownership information rather than complete banking credentials.

Identity and source-of-funds checks may be required before funds are released. Tesla88 may ask for a valid identity document, proof of address, e-wallet record, bank statement, transaction receipt, selfie, or an explanation of funding activity. Such information is used for age verification, account protection, payment ownership, anti-fraud review, and compliance.

Cookies, Analytics, and Device Information

Tesla88 may use cookies and similar storage technologies to keep players signed in, remember preferences, route sessions securely, detect unusual activity, measure performance, and understand how features are used. Essential cookies are required for account security and core platform operation.

Functional and analytical technologies may remember language or display preferences and provide aggregated information about page performance. Browser settings can be used to restrict certain cookies, but disabling essential technologies may prevent login, cashier access, game loading, or security checks from operating correctly.

Device and network information may be compared across sessions to identify unauthorised access, duplicate accounts, suspicious payment patterns, or attempts to bypass self-exclusion.

When Information May Be Disclosed

Tesla88 limits disclosure to circumstances connected with service delivery, security, legal compliance, or player protection. Information may be disclosed to:

• Payment processors, banks, e-wallet operators, and transaction-verification services;
• Identity, age, fraud, sanctions, and source-of-funds screening providers;
• Hosting, security, customer-support, analytics, game, and sportsbook service providers;
• Professional advisers, auditors, insurers, and dispute-resolution personnel;
• Competent authorities where disclosure is legally required or necessary to protect rights and safety;
• A successor entity in a lawful merger, restructuring, financing, or sale, subject to appropriate confidentiality safeguards.

Service providers receive only the information reasonably needed for their assigned function and are expected to protect it. Tesla88 does not authorise providers to use player information for their independent advertising purposes.

International Processing

Tesla88 operates in an international gaming environment. Information may therefore be processed or stored outside Malaysia in countries where hosting, verification, payment, security, game, or support providers operate. Privacy laws in those locations may differ from Malaysian requirements.

Where international processing occurs, Tesla88 uses reasonable contractual, organisational, and technical measures designed to protect personal information. Access remains limited to authorised personnel and providers with a legitimate operational need.

Data Security

Tesla88 uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information processed. Measures may include encrypted transmission, restricted administrative access, authentication controls, security logging, network monitoring, staff confidentiality duties, and periodic reviews.

No online system can be guaranteed completely secure. Players also have an important role: use a strong and unique password, protect authentication codes, sign out on shared devices, and notify Tesla88 immediately if account activity appears unfamiliar. Tesla88 will assess suspected incidents and take reasonable containment and notification steps where required.

Data Retention

Tesla88 retains personal information for as long as necessary to maintain the account, provide services, complete transactions, resolve disputes, enforce agreements, support responsible gaming restrictions, and meet legal or regulatory duties. Different records may have different retention periods.

Closing an account does not always result in immediate deletion. Payment, verification, fraud-prevention, self-exclusion, complaint, and transaction records may need to remain available after closure. When information is no longer required, Tesla88 will delete it, anonymise it, or restrict access according to applicable procedures.

Your Privacy Rights

Subject to applicable law, verification, and lawful exceptions, you may request information about Tesla88 processing and ask to:

• Access personal information associated with your account;
• Correct inaccurate or incomplete details;
• Delete information that is no longer required;
• Restrict or object to certain processing;
• Withdraw consent where consent is the relevant basis;
• Receive eligible information in a commonly used format;
• Raise a concern about how a privacy request has been handled.

Tesla88 may request identity confirmation before acting on a privacy request. A request may be limited where disclosure would reveal another person's information, undermine fraud controls, conflict with responsible gaming safeguards, or breach a legal retention requirement. Tesla88 will explain a refusal where it is permitted and appropriate to do so.

Responsible Gambling and Sensitive Account Controls

Tesla88 may process wagering patterns, deposit frequency, session duration, support interactions, limit settings, and self-exclusion status to provide responsible gaming tools and identify potential indicators of harm. Such processing supports player safety and the integrity of account controls.

Self-exclusion records may be retained after account closure to help prevent a player from bypassing an active or permanent restriction. Tesla88 treats these records as sensitive operational information and limits access to personnel who require it for player protection, compliance, or support.

Policy Changes and Contact Us

Tesla88 may update this Privacy Policy to reflect new features, changing legal requirements, payment developments, security improvements, or revised processing practices. Material revisions will apply from the stated effective date. Players should review this page periodically.

To ask a privacy question or exercise an available right, contact Tesla88 through on-site Live Chat or provide a written request by email. Include your registered username, the nature of your request, and enough information for Tesla88 to verify your identity without sending unnecessary sensitive data.